I'm an iOS user. What to do if BlockSite not blocking my websites

If you are an iOS user and BlockSite is not blocking the desired websites, follow the troubleshooting steps below: 

Step 1: Make sure you are logged in

If you have a premium subscription, make sure you are logged in with the correct account details.

Step 2:  Clear Cache

In order to do so, please follow those steps:
1. On your browser, right-click on your mouse and click 'Inspect'.
2. Go to the 'Refresh' button ​ and right-click it.
3. Click 'Empty cache and hard reload'.
4. Log out and log back into BlockSite and let us know if you can use your premium features.

Step 3: Check the VPN Connection

Turn off the VPN and then turn it back on using the toggle.

In order to do so, please follow these steps:

1. Launch Settings from your Home screen.
2. Tap General.
3. Tap VPN.
4. Under 'VPN Configurations', toggle the 'Status' button off and then back on. 

If none of those work, please contact support with a screen recording of the issue.