BlockSite not blocking apps - iOS

In this article, you will find a troubleshooting guide to help you resolve issues where apps or websites are not being blocked correctly on your iOS device. Please follow the steps below in order.

Step 1: Check the VPN Connection

Sometimes resetting the VPN connection can resolve blocking issues.

• Launch Settings from your Home screen

• Tap General

• Tap VPN & Device Management (or just VPN)

• Under VPN Configurations, ensure that BlockSite is selected

• Toggle the Status switch OFF and then back ON

Step 2: Check your Group Status

Ensure that the specific block list is actually active.

• Open the BlockSite app

• Locate the Group containing the apps you want to block

• Make sure the toggle switch next to the Group name is turned ON

Step 3: Verify Screen Time Permissions

BlockSite requires Screen Time permissions to block apps effectively. You can verify this by attempting to create a new block.

• Open the BlockSite app and click the "Block Something" or "Add item" button

• Select "Block by App Usage"

• If your permissions are not enabled, a pop-up will appear asking you to enable them. Follow the prompts to allow access.

• If no pop-up appears, your permissions are likely set correctly.

For additional assistance, you can contact us directly at [e-mail].